British Airways’ T5 Voted World’s Best Airport Terminal

British Airways’ home hub T5 has been voted the World’s Best Airport Terminal by airline travellers at the World Airport Awards held at the Passenger Terminal Expo in Vienna. Organized by independent survey company Skytrax, the awards are based on 12 million customer surveys completed over ten months covering 388 airports.

“Despite initial teething problems when Terminal 5 opened in 2008, it has since become a firm favourite with passengers,” said Edward Plaisted of Skytrax.

“The architecture, ambience and terminal layout was repeatedly mentioned in the feedback in the survey, as well as the extensive range of shopping and dining options in the departures area.”

Mervat Alfy, British Airways commercial manager in Egypt, said, “It’s wonderful to see Terminal 5 being recognized as the world’s best airport terminal. The award really contributes to our brand promise of providing world-class customer service. Over the next five years British Airways will be investing more than £5bn in new aircraft, smarter cabins, elegant lounges, and new technologies to make life more comfortable in the air and on the ground’

John Holland-Kaye, commercial director of Heathrow, said, “We are thrilled that Heathrow has been rewarded for a third time at the prestigious World Airport Awards.

“Together with a shopping experience which responds to our customer’s demands, we are proud that our work towards becoming Europe’s hub of choice is being recognized by the most important judge, our passengers.”

Iberia’s home hub, Terminal 4 at Madrid’s Barajas airport, was voted the fifth best terminal in the world.

Other airport terminals featuring in the top five this year were Singapore Changi Terminal 3, Beijing Capital Airport Terminal 3, and Terminal 2 at San Francisco International Airport.