United Arab Bank, Cupola Teleservices Pledge To Strength Relationship

United Arab Bank (UAB), one of the UAE’s fastest growing banks, and Cupola Teleservices (CTS), the region’s provider of business process outsourcing (BPO) and contact centre services, pledge to strengthen their relationship.

UAB officials met their counterparts in Cupola Teleservices to congratulate them on their recent win as, Call Centre OSP (Outsourced Service Provider) of the Year, at the 2012 Middle East Call Centre Awards.

Paul Trowbridge, Chief Executive Officer, United Arab Bank, said, “Given our longstanding relationship with Cupola, we are well aware of CTS’s ability to create value for its clients through its deep industry experience and innovative approach to optimising business processes. We are therefore not surprised by the industry’s recognition of CTS as the Middle East’s premier BPO provider.”

Kazim Awan, Chief Executive Officer, Cupola Group MEA, added, “We always appreciate support from our clients and consider ourselves fortunate to work with world class partners like UAB. Cupola would also like to congratulate UAB on its recent award of ‘Bank of The Year 2011 UAE’ by the Financial Times Banker Magazine. We are delighted that both UAB and CTS have been rewarded in our industries for a focus on service excellence in our respective areas of expertise: banking and business process outsourcing.”

Cupola and UAB strengthened their relationship earlier this year following the signing of a contract extension to provide CTS outsourcing services. As part of the agreement, CTS will continue to support UAB’s rapid growth through its complete contact centre solutions offering. In addition to providing multi-language voice support on core banking services to UAB’s existing and potential retail customers, CTS will continue to collaborate with UAB to develop analytical tools designed to help optimise UAB’s operations using real-time call data.

Ameinfo