Vodafone Egypt Follows Customer Protection’s Standards: CEO

Hatem Dowidar, CEO and Managing Director of Vodafone Egypt, asserted that the three mobile phone operators are committed with customer protection standards of its last offers, pointing out that the three operators obtained the approval of the National Telecommunication Regulatory Authority (NTRA) before launching any offer.

Dowidar has informed Amwal Al Ghad on the sidelines of Cairo ICT 2013 that the Telecom Ministry and NTRA must support the operators in order to face any challenges.

Egypt’s Competition Authority (ECA) had referred the three mobile operators Mobinil ,Etisalat and Vodafone  to public prosecutors for investigation, charging for raising the prices of mobile phone services.

ECA explained that the customers assumed more than EGP half a billion per year, adding that ECA received a notification during the last October against the three mobile operators to impose a tax stamp cards for clients, in conjunction with each others, starting from March 2012, which led to start taking investigations and procedures in addition to collecting the evidence of notifications.