Vodafone to Increase Networking Websites Monitors by 150%

Vodafone Egypt intends to increase the number of its employee specialized in monitoring social networking websites by 150% this year.

Tarek Nabil, Online Director of Vodafone Egypt, stated that his company has about 10 employees responsible for the social networking websites, stressing that they will reach 15 employees by the end of this year.

He confirmed that Vodafone followers amounted to about 25 million on an international level, including 1.8 million in Egypt on Facebook. Vodafone also has 724,000 followers on Twitter, including 140,000 in Egypt.

He pointed out that the percentage of  receiving complaints via social networking websites has reached nearly 90% per minute, noting that Vodafone solves 90% of the complaints posted on its pages within one hour.