Orange Egypt acquires COPC Customer Service Provider certificate for 5th year in row

Orange Egypt has achieved re-certification to the COPC Customer Service Provider (CSP) Standard for the fifth consecutive year.

The international COPC is considered one of the most important certificates to evaluate customer care centers’ performance globally. Orange Egypt is the first operator among Orange group to obtain this certificate and also the first operator in Egypt.

Orange Egypt achieved this certification in recognition toits continuous efforts to provide the best possible quality for customer care service by using the latest technology adopted in customer care centers, continuous supervision of its customer care service quality while utilizing and developing its human resources in the best way to meet customers’ demands.

“This certificate confirms successful implementation of Orange Egypt’s customer focused strategy. This is also a reward for our ongoing enhancements targeting to meet growing customer expectation and industry evolution. It comes with our intensive efforts in monitoring quality of service and optimal use of resources and technology”.MagdyGabra, Vice Presidentof Customer Service at Orange Egypt, said on Wednesday.

“This is also recognition of our ongoing enhancements targeting to meet growing customer expectation and industry evolution.  It comes with our intensive efforts in monitoring quality of service and optimal use of resources and technology”. He added

COPC Inc. is a global leader that provides consulting, training and certification to help companies increase performance in operations that support the customer experience. Founded in 1996, COPC Inc. developed the COPC Family of Standards, and has conducted over 1,600 operational assessments in more than 70 countries.