Raya plans Call Center Courses in Cooperation with ITIDA

Raya Contact Centre is launching its training courses in cooperation with Information Technology Industry Development Agency (ITIDA), aiming to qualify university students and graduates.

Raya Contact Center is a world-class business process outsourcing service provider offering contact center services, back office services, inside sales channel management and professional services.

In this respect, Ahmed Ali – Raya’s Finance Director – said these courses aim at developing the students’ skills in call centre field through conducting several workshops, in addition to contributing to raise the efficiency of the trained manpower, besides improving the education mechanism.

Ali also noted that the negotiations are still ongoing between ITIDA and the Egyptian Information Telecommunications, Electronics & Software Alliance (Eitesal) to agree upon the final details, including the targeted number of students to undergo the training courses.

Raya official’s remarks came on the sidelines of the celebrations organised by the leading economic magazine Amwal Al Ghad. Raya Holding Company was honored during the celebrations as the best Call Centre Provider for 2014, according to a poll conducted by  the Egyptian Center for Public Opinion Research (Baseera)’s poll commissioned by Amwal Al Ghad.