Significant decline in voice quality of 3 mobile operators in August: NTRA

A recent report published by the National Telecommunication Regulatory Authority (NTRA) for August showed that the quality of voice services provided by the three mobile operators declined in Greater Cairo.

According to the NTRA report, approximately 20,455 mobile calls were examined through the networks of the three service providers in August. Out of the total calls examined, 49 calls were dropped, compared to only 71 calls in July, while the number of blocked calls increased to 196 compared to 185 in July.

NTRA’s data showed that Orange performed the best among the three companies in terms of voice service quality. The examination placed 6,900 calls over the provider’s network, only 61 of which were blocked, while 8 were dropped. The voice services of Vodafone were close behind in terms of performance. The network provider was examined through 6,819 calls, 68 of which were blocked, while 19 calls were dropped. Etisalat came in a distant third. The company’s network was examined through 6,746 calls, 67 of which were blocked and 22 calls were dropped.

All three mobile operators—Orange, Vodafone, and Etisalat—exceeded the 2% maximum limit for dropped calls that NTRA had set for the providers during the examination.

Regarding mobile internet services, the NTRA report showed that the quality declined in August compared to the previous month. The service was examined through 8,393 connection attempts through the networks of the three operators, of which 11 were blocked. NTRA conducted 2,669 connection attempts via the Etisalat network, of which none were blocked. Orange blocked 1 attempt of 2,931; while Vodafone blocked 10 out of 2,793 internet connection attempts.

Source: Daily News Egypt