Doha Bank has been named the winner of the “eBanking 2013 Excellence Award” during the 18th Middle East Excellence Awards held in Dubai.
The awards honour outstanding achievements of innovators, developers and experts who are revolutionising the eGovernment systems and eServices in the region.
Doha Bank Group CEO R Seetharaman said: ” Doha Bank is extremely honoured to be the only Qatari institution and one of just two banks commended at this year’s Middle East eGovernment and eServices Excellence Awards. It is an honour to be selected for the eBanking award from such a competitive line-up.
” Doha Bank has worked hard to stay abreast of fast changing global trends by committing to an eBanking strategy that is underpinned by diversification of channels and innovation in delivery. This has positively impacted on the range of electronic banking solutions available to both retail customers and corporate clients, including Internet- and mobile-based technologies that allow customers to bank around the clock from anywhere in the world.
“In the past few years, with convenience and efficiency underpinning customer needs, we have seen a significant number of customers transitioning almost completely over to electronic banking channels across multiple touch points in the engagement cycle. One of the most important considerations for Doha Bank while thinking of innovation is listening to the end-user.
“As a result of our dialogue with clients and customers, various new products and services have been introduced in recent years to amplify the experience of banking with Doha Bank . On the retail banking front, a key differentiator has been the addition of utilitarian functionality such as water and electricity bill payments, paying school fees, mobile bill payments and top ups, utilising the D-Cardless ATM withdrawal facility, as well as requesting a wide range of services.”
Doha Bank has also worked on “actively developing” the solutions available to corporate customers. Doha Bank ‘s Tadbeer is a major step forward in delivering enhanced banking solutions in a paperless environment. It is designed to help clients maximise the value of their banking relationship with Doha Bank without having to visit a branch or be constrained by time or geographic access.
Doha Bank ‘s cash management solutions also include an innovative service called “SecureDoc” which is a door-to-door document and cheque collection service that will accept cheques, including post-dated cheques, for deposit into the client’s account.
Similarly, the bank’s “SecureCash” collection service helps large volume cash businesses such as retail stores with a door-to-door collection service for all cash deposits. These deposits are reflected automatically in the client’s online accounts allowing financial managers the ability to manage their business without having to visit a branch.
Doha Bank ‘s electronic banking suite includes ATMs, Internet banking via the DBank Online, phone banking via DBank Dial, SMS banking, e-remittances to family and friends around the world, e-Branches that offer self-service banking solutions for those that still prefer a brick and mortar banking environment, and the DBank Mobile banking solution.