EFSA Receives 43 Complaints Against Insurance Companies, Govt. Insurance Funds

The Egyptian Financial Supervisory Authority (EFSA) has received 43 complaints against insurance companies and government insurance funds in October, compared to EGP 33 complaints in September.

48.8% of complaints were against non-life insurance companies, 34.9% against life insurance companies and 16.3% against government insurance funds.

Supplemental motor insurance sector accounted for 47% and compulsory motor insurance sector accounted for 38% of complaints submitted by holders of non-life insurance policies.

There were 21 complaints against non-life insurance sector, 15 complaints against life insurance sector and seven complaints against government insurance funds.

81 complaints were concluded in October; of which 41% were in favor of the customers, 57% were in favor of the insurers and 2% were dismissed for lack of jurisdiction.