Xceed staff numbers hike 50% in 2014-15

Cairo-based multilingual business process outsourcing service provider, Xceed has succeeded in preserving the levels of provided services during the economic crisis Egypt went through in the last years, chairman Adel Danish said. The company has witnessed an increase in number of employees by 50 % to reach 5,500 during 2014/2015.

Xceed is one of Telecom Egypt’s companies that were established in 2001 to act as the IT arm for Telecom Egypt, the incumbent operator.

Xceed presents its services in Egypt and Morocco.  It currently operates from various sites within Cairo; two of the sites are operating full time.

Capitalizing on its ground breaking success, Xceed has two additional contact centers in the Morocco. It manages programs for clients covering (4) different continents, in (7) different languages. The company has achieved profits of 20% during the last two years.

Added to the customized service solutions, Xceed provides Back office Services, Infrastructure Management Services, Recruitment Process Outsourcing, Helpdesk Support Services and Social Media Analysis Services to satisfy its clients’ needs.

Xceed is a joint stock company where the major stakeholder is Telecom Egypt 98% and a 2% consortium of Egypt’s largest financial institutions such as National Bank of Egypt, Banque Misr, and Banque Du Caire.