Telecom Egypt to Pump Fresh Investments to Call Centers, Customer Services

 Telecom Egypt – TE (ETEL.CA) is planning to pump more investments in call center and customer services among the new strategy of TE ,before obtaining the integrated operator license.

Eng. Mohamed Al-Nawawi, CEO of TE said his company is targeting to increase the volume of investments specializing in call center and customer services, asserting that it highly depended on the outsourcing services from ‘Oxide’ .

Al-Nawawi added that most of the Egyptian phone directory services, 140′ have been covered depending on the employees in ‘Oxide’, noting that the company will depend on ‘111’ to provide all the services.

TE has achieved EGP 1.7 billion net profits within the first half of 2013, compared to EGP 1.5 billion in 2012, so the per share of the profits in this year up EGP 1.03, compared to EGP 0.90 in 2012.

The total equity reached EGP 27 billion in the last June, compared to EGP 28 billion at the end of December 2012.

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