Egypt to facilitate fixed internet subscription procedures for elderly
Egypt’s telecoms regulator has told on Thursday telecom operators in the country to facilitate fixed internet and landline services subscriptions for the elderly people, above 60 years.
The National Telecommunications Regulatory Authority (NTRA) instructed telecom operators to allow elderly people, who are applying to subscribe to fixed internet and landline services, to have their contracts signed at home without any additional fees incurred.
Under the new instructions, elderly users will not also need to visit the operator’s branch to get this service done.
In addition, the NTRA has directed the operators to give priority to such a valued category of users so as to get their transactions promptly finished up without making them wait, should they visit the branch in person.
The new instructions come in line with the NTRA’s keenness on disseminating telecom services across all age groups so that users would utilise the growing digital services, in conjunction with the state’s policy of digital transformation, said its executive president Hossam El-Gamal in a statement.
This step will also facilitate the process of receiving services by the elderly with the minimum effort required, El-Gamal added.
Elderly users can now request to subscribe to fixed internet and landline services from home, through contacting the operator they wish to sign contract with. They then should provide their valid National ID data, as well as any further data required, and set an appointment to have the contract signed.
Afterwards, the operator’s representative shall head to the address of service requestor so as to complete all contracting procedures, in accordance with the regulatory instructions approved by NTRA.
In the same vein, the operators have been urged to use the official customer service numbers of NTRA, should they wish to inquire about any information or data related to users.
NTRA has also called telecom users not to disclose any information or data, except to operators and via their official contact channels, so as to keep their privacy protected.
